Westinghouse Complaint

Service Isses and Shipping Costs - LVM-37W1

WoodyM's Picture Reviewed by WoodyM
Please Improve 		0  

I bought a 37 inch LCD TV/ monitor and yes it was refurbished but I have bought refebs before and never had a problem. This LCD is being used as a monitor for my computer. The first thing I noticed was a parallel set of lines running from top to bottom on the left hand side of the screen. I contacted WH and they said that I would be required to send the monitor back at my expense even though it was still under warranty. The cheapest shipping I found was $127 back to California. NOT HAPPY about that I can tell you. Any way I sucked it up and paid the shipping. It took 3 days to arrive and 2 weeks to get it back. Here is the problem. I got the monitor back in worse shape than I sent it. There are pixels all over the screen and it looks awful. So I called them back and when I read off the SN the lady on the phone acted strange. To be honest I think they sent me someone else's hunk of junk and the box it was shipped back in looked like it had been beaten to death. I am VERY unhappy with WH at this point. They did agree to pay for the shipping this time so I am scheduled to send it back again as soon as the shipping labels arrive. We shall see what happens this time. Even though Westinghouse makes Monitors with nice specs they certainly have major issues with returns. I will be very hard pressed to buy any of their other products after this experience.


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Comments - Consumers and Companies Connect by Commenting


jumpy1546 says: (4 months ago)
0  
I will never understand why people don't read the warranty that comes with an expensive electronic. It says right on the card that the customer is responsible for shipping it. If you don't like that...return the TV...or don't buy it in the first place?

Plus...even if you have always had good "luck" with refurbs...it's a refurb no matter what. It's always a risk.

OH, and...I'm pretty sure westinghouse didn't "beat to death" your package before sending it. I'm pretty sure you can probably blame that one on shitty shipping companies.


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