Sears Home Service Complaint

Sears service technicians are repeat noshows - Washer

kittyinthecity's Picture Reviewed by kittyinthecity
Complaint 		 0

If you need an appliance repair, I would not recommend Sears. Twice I've gone online and booked a repair appointment. Twice I took of work and the technician was a no show, there was no call from Sears to notify me.

The first time this happened, they were able to reschedule the technician for the following day. He didn't show. After a very angry call they had him come out that afternoon.

I should have learned the first time but booked a repair online for my washer. The technician was a no show. When I called sears they said they didn't have a technician available and I've have to reschedule an appointment, getting back in the queue. I called a another company, they're coming today to fix the washer.

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SearsCares says: (8 months ago)
 0
Dear kittyinthecity:

I am very sorry to hear about your unsatisfactory experience with Sears’ service. My name is Brian and I work for Sears. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.

Thank you,

Brian J.
Senior Case Manager






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