Sears Complaint

Sears keeps autistic customer's $600 - Major appliance purchase

mark13's Picture Reviewed by mark13
Complaint 		 0

Last March, (2008), I bought four appliances from Sears . I only picked up three of them then, but because I lost a receipt, I did not go to pick up the fourth until a month ago (May 2009). I had lost track of my receipt.

Finally, last month I brought my self to Sears, with a receipt I found for the dryer. I found the receipt, and they disbelieve me.

They have no record of my purchase, since they don't keep records for more than a year. I have tried for a month to get this resolved, explaining to them that sometimes my AS causes me to procrastinate, especially when it is a high stress activity. Trying to get a dryer without the receipt was something I could not bring myself to do. After they tried to find paperwork on their end for a month, and could not, they told me that the best they would do was give me a 50% refund or credit. I have no plans of taking a $300 loss. I offered to pay the 15% restocking fee, and get the dryer, but they said no.

I am independent living, and worked hard and long to save up the $2300 I spent on these new appliances (Fridge, dish washer clothes washer, and dryer). I have bought from Sears for years, and if they were to visit my house, the amount of stuff I bought from Sears would put a smile on their faces. I have been happy to pay more to go to Sears or even Kmart, and will not shop at WalMart because of the way the treat their employees. Anyone have any suggestions?

While I kick myself in the butt for not picking it up in a timely fashion, Sears' response was a kick somewhere else. I have always said that I put the "Pro" in procrastination.

Mark

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BReich81 says: (4 months ago)
 0
Well it seems you're able to take care of yourself despite your health issues. So blaming your mild case of AS on your procrastination is just an excuse. I procrastinate too, but I still get it done. And you really expected them to keep your record for over a year??? No other department store would either. No wonder they denied you. It's not their fault, it's yours and only yours.




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