Sears Complaint

Sears customer service False Advertising

jwdundee's Picture Reviewed by jwdundee
Complaint 		 0

http://www.measuredup.com/images/1_medium.gifOn 4/11/09 a Sears 2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver. Deliver the product for the advertised price and apologize for how this was handled!

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Mikek says: (4 months ago)
 0
On Saturday July 11 I did a search for dishwashers that lead me to the Sears website for a Bosch diswasher that normally sells for $659.99 with a sales price of $473.40. I checked the availability for my zip code and printed out the page that indicated it was available for in-store pickup after the 15th of July. I then printed out the offer and the manual so as to show it to my 86 year old father for whom I was doing the research. I had looked for dates the pricing was good for and found none. He got back to me on Monday and I went to place the order only to find it was no longer at that price. I engaged the sears representative via chat to have him indicate to me that the sale was only from 6-9 on Sunday. I asked him to direct me to something that proved the sale was only during that period. He could not. I got him to give me a phone number to call. The representative told me that the chat rep was incorrect the sale was Saturday and Sunday only, not just Sunday. I asked her where do you find that sales period in writing. She indicated it was only posted on the home page and you could not go back and see it. I am very suspicious of their on-line system and their honoring of pricing. I will file a complaint with the better business bureau as well. thanks Mike k




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