Sears Home Repair Complaint

Sears customer service - home appliance repair

dtppro1's Picture Reviewed by dtppro1
Complaint 		 +1

I have scheduled appointment twice now, and for the last time, with Sears Home Service Repair. Both times the technician never showed up at the scheduled "CONFIRMED" time for maintenance on a home appliance. Their customer service line is manned by reps who DO NOT speak the English language clearly, and have absolutely zero training in core customer service. I have had to practically shout into the phone my basic information, ask them to repeat what they have said to me because their accent is too thick, and I have even had to deal with their reps while they were eating something while talking to me!!

Unbelievable! I hope Sears does go completely out of business. They don't deserve a hardworking person's time or money. I've used 2 vacation days from work staying home waiting for their employees who never arrive. I will never buy so much as a pair of socks from any Sears store again!

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Comments - Consumers and Companies Connect by Commenting


zweck says: (17 hours ago)
 0
I have the same problem, confirmed my appointment yesterday, took off work today and no show, this is why it was suggested next time I just hire the contractor of sears

SearsCares says: (6 months ago)
 0
Dear dtppro1,

It is disappointing to hear about the experience you have had with Sears repair service. My name is David and I work for the Sears Cares Team. I would like to speak to you more in detail about your situation. Please contact me at searscares@searshc.com so we can further discuss your concerns.

Thank you,

David V.
Senior Case Manager






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