Sears, Roebuck and Company (Sears.com) Complaint

Sears Home Repair - Sears Home Repair

Reviewed by baffle
Complaint

I am shocked to read all the really horrible reviews of Sears Home Repair. I, too, have had such horrible treatment from them, both in fixing a new electronic Kenmore range under warranty and an almost new electronic Kenmore Elite Oasis dryer, not under warranty. I cannot believe how consistently incompetent and rude Sears Home Repair is.

I agree with all the complaints about the schedulers and have also had repairmen not show up after I took the morning off. We also have been laughed at when we asked them to refund our money (just for the part, please) when the appliance did not work any better the day after the repairman was here.

We, also, have been hung up on by "customer service" when I told them the dryer did not work the day after he came out. They said (about backing up their work) that "they dont do that."
They come out and cannot figure out why your new (or nearly new) appliance is not working, then decide to replace the most expensive part (computer board) on the appliance, all the while reminding you that you should have bought the extended warranty (for $600) because these things always need $300 repair jobs, and you should expect that.

I am awed by the consistency of their bad business practices.

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Comments - Consumers and Companies Connect by Commenting

rosie3412 says: (6 months ago)

after waiting until 12:30 for an 8:00 appointment, I called HomeRepair for explanation,was told rep would call me "shortly". At 3:00 I called back only to be told that my appoinmtnet is NEXT THURDAY, May 21. Why did 12:30 rep not tell me that & whyi did rep not tell me that when appt was made May 10th? Story completely made up; I would never have agreed to 11 day wait w/o strenuous complaint of outrageous service.

lljr613 says: (10 months ago)

pLEASE HELP THIS 95 YEARS OF AGE OLD TIMERWITH A RAPID REPLY

lljr613 says: (10 months ago)

Fellas and Gals
Own a Kendale dishwasher
out of warranty
Model 66516019402
serial # FS4003279
lockon button is RED (on) and NOTHING will make it disappear
Was instructed to cut energy and that will turn off the red button
Did so....came right back on
Called you fellas 4 times and the wait period for a "rep" 12/15 minutes...explained problem,
"I'll be right back" never did
That happened TWICE

I am crying for help to resolve this simple problem , get the red botton to turn green to get back a working dishwasher
Advisory ON DOOR PANEL reads:
"PressHeated dry" button for 4 seconds and it will get out of mode

Did so several times still biting my nails

Leon Kline
8200 Lakeshore DR #408
Hypoluxo FL 33462
tele 561 547 0006
Be most grateful for any quick response to get back a working dishwasher

Thanking you in advance

Please and THANK YOU FOR THY HELP

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DetailsReview Rating: 1 out of 5
Reviewed By: baffle
Company: Sears, Roebuck and Company (Sears.com)
Product: Sears Home Repair
Date Added: 1 year ago

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Sears, Roebuck and Company (Sears.com) Complaint