Sears Complaint

Sears Home Delivery Sucks! - Sears Home Delivery Specialists

dmurzyn's Picture Reviewed by dmurzyn
Complaint 		 0

The adventures of ‘The Refrigerator Nightmare’.

On Sunday, February 15th, I purchased a refrigerator from the Franklin Mills store. It was scheduled for delivery on Tuesday, February 17th, between 2:45pm and 4:45pm. I left work at 2pm and went home... More...





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mattashell says: (5 months ago)
 0
Sears Elite Dishwasher do not purchase this dishwasher because you need to buy additional parts before installation,and the plumber will charge you for the part and the time it takes to go to purchase this part. All parts should be with dishwasher when it's delivered to you and they are not.

SearsSux says: (5 months ago)
 0
I placed an order for a refrigerator and tv set for the home I purchased that is a 2 hour drive from my current home (over 100 miles away).


Delivery was scheduled for October 15 between 10AM and Noon.

I drove down to my new home to receive the items.

By 3PM, the items had not been delivered, so I called to get a status and was informed that the items were not in stock.

While on hold to get a status, another person picked up the call, and I was disconnected.

I called again that evening, and was transferred to the store to get a status. The phone rang 10 times, then disconnected.

I set an email, then called a representative, who rescheduled delivery for the 23rd.

On the 20th and 21st I received automated calls reminding me that I had a delivery scheduled for the 23rd.

I called tonight to get a delivery time, and the system showed no record of my order.

I finally was transferred to someone who found my order and the delivery manifest, and my order was NOT scheduled for delivery on the 23rd.
I have already missed one full day of work and driven 200 miles round trip to receive these items, and arranged to take off the 23rd as well to make the drive again, and my order was STILL not scheduled for delivery.

I must now arrange to take another day off of work, and make the 200 mile round trip, hoping that Sears finally has its act together.

incrediblybadservice says: (6 months ago)
 0
Sears home repair is a nightmare of mind-boggling proportions. I will never buy anything from them again. We are out 2,000 for an incredibly noisy "elite" fridge, only to be told that the noise is mentioned in the manual, so it's "normal". This after 5 service calls with 2 different diagnoses, and 2 scheduled calls that never happened, where we had to wait around all day. I have never encountered incompetence on this scale. This is not the sears I grew up with.

doggy says: (10 months ago)
 0
your service department sucks!!! people answering are dumb butts. i was told to raise my temp to get it to turn off.(it was running continously and would not shut off. then you get sceduled a week later for a freezer out and full of hundreds of dollars worth of food. i will find other brands of appliances from now on.





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