Sears Complaint
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Reviewed by tedjosey Complaint |
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Customer Service - Craftsman Snowblower
Sears now has extremely bad customer service. I just recently experienced the worst customer service that I have ever gotten from Sears and over the past few years its been pretty bad.
This experience involves a snowblower repair and appointment schedule.
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Review Rating: 1 out of 5
Reviewed By: tedjosey
Company: Sears
Product: Craftsman Snowblower
Date Added: 7 months ago
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My name is Brian and I’m part of the Sears Cares Escalations team. I apologize that you’ve encountered this issue with our customer service getting an appropriate service schedule time. We would like to discuss this with you to ensure we get this issue resolved. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the snow blower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Tedjosey) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares