Sears Repair Center Complaint

Sears - Nordictrack Treadmill

Reviewed by AngryCustomer
Complaint

Purchased a treadmill from Sears in August 2006 for $1700 and a 5 year warranty for $475. Allegedly covers all parts and service. Called to request service, sears claimed Nordictrack was to service. Nordictrack claimed extended warranty was covered by Sears. Spent 50 minutes being transferred between companies - Sears claimed they had no record of the warranty. Finally put in queue for UTS (Universal Technical Services) and was on hold for one hour 18 minutes. UTS finally answered and said someone would call within 6 business days to schedule an appointment. Could not tell me who would actually be calling me from local area as UTS doesn't actually do repair work in my state. Similar situation with a vacuum repair, an oven repair. DO NOT BUY WARRANTIES FROM SEARS. You are better off to pay for service as you need it and pursue other channels if your product is a lemon, including paying with other Credit that protects the consumers. Be sure to document all calls, contact names if possible, technician names and alleged repairs requested. Sears business model is geared toward investors and not consumers.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Sears Repair Center!

	Create a support ticket for Sears Repair Center!

	More Sears Repair Center reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

Pilot says: (8 months ago)

I bought a Nordic Track treadmill around 2006 as well. I didn't buy the warranty, and what a mistake that was. I bought a lemon! I've had to hire someone to change out the motor 2x, replace the LCD control panel, and repair the drive belt several times. This was a nightmare, and still is.

View all comments

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 2+5 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Sears Repair Center reviews

Similar reviews

MeasuredUp Success Stories

"I wrote a recommendation for a local company I like and after I told them about it they rewarded me with a special discount promotion." Delilah R.

Activity

All Activity

1 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: AngryCustomer
Company: Sears Repair Center
Product: Nordictrack Treadmill
Date Added: 9 months ago

Click here to add this free widget to your website or blog!

[Top]

Sears Repair Center Complaint