Sears Complaint

Sears - Major appliance purchase

kenneye's Picture Reviewed by kenneye
Please Improve 		0  

I placed on order with SEARS for a major appliance on line and paid with my debit card. They said that the item was in stock and available for delivery (the only reason it was ordered). A delivery date was set and the order went thru. I received a phone call from SEARS the day before the scheduled delivery and was told that the item was not in stock and would not be available for another 2 1/2 weeks. I INSTRUCTED THE CALLER TO CANCEL THE ORDER. She said she would cancel the order and I was surprised to learn that SEARS had already taken the money from my account. I was informed that the money would be refunded in 5-7 working days. Here it is 19 days later and no money has been refunded. Within the past week, I contacted SEARS customer service who informed me that the order was not canceled correctly (incompetence) and that is the reason for the delay in refund. I was told that this mistake would be corrected. However I have not yet received an email confirming the cancellation of the order and the status of my refund. It is unheard of these days that a company would take funds for merchandise which they do not have in stock. Most companies will charge you once the item is shipped, but not SEARS. SEARS has lost a valuable customer and I hope to educate others about their incompetence and unethical business practices.


Claim this company Are you a decision maker at this company? Claim this company
Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More Sears Reviews and Complaints More Sears reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 5x9 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More Sears reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team