Sears Complaint

Sears - Major appliance purchase

kenneye's Picture Reviewed by kenneye
Complaint 		 0

I placed on order with SEARS for a major appliance on line and paid with my debit card. They said that the item was in stock and available for delivery (the only reason it was ordered). A delivery date was set and the order went thru. I received a phone call from SEARS the day before the scheduled delivery and was told that the item was not in stock and would not be available for another 2 1/2 weeks. I INSTRUCTED THE CALLER TO CANCEL THE ORDER. She said she would cancel the order and I was surprised to learn that SEARS had already taken the money from my account. I was informed that the money would be refunded in 5-7 working days. Here it is 19 days later and no money has been refunded. Within the past week, I contacted SEARS customer service who informed me that the order was not canceled correctly (incompetence) and that is the reason for the delay in refund. I was told that this mistake would be corrected. However I have not yet received an email confirming the cancellation of the order and the status of my refund. It is unheard of these days that a company would take funds for merchandise which they do not have in stock. Most companies will charge you once the item is shipped, but not SEARS. SEARS has lost a valuable customer and I hope to educate others about their incompetence and unethical business practices.

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