Sears Parts Direct Complaint

Sears

Reviewed by msinclair
Complaint

If you ever consider ordering a part from Searspartsdirect.com, Don't do it!!
My garage door opener broke a cheap plastic gear gear inside the unit. I felt it would be cheaper and easier to replace the gear. I called Sears found the part I needed and ordered it. I was told the part was in stock in Texas which is where I live so it should only be a few days max for delivery of item. The item was 29.00 plus shipping for a total of 41.00. After a week no part and no one could tell me anything about when I might receive it. After several escalations with no results (they did try to sell me a wireless transmitter while i am complaining)I got smart did some research and found the part locally for 24.00. It has been installed and working for 2 days now with no word from sears. Here is why you should not buy from theme. After messing up the order and making false claims about it's availability and status, I called to cancel order but was told as part of their policy they cannot cancel an order. I have to receive it, call for an RMA and have it shipped back at my expense. The refund will take 2 billing cycles. Good luck getting your money back. Shame on Sears for taking advantage of people and causing more headaches in life.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Sears Parts Direct!

	Create a support ticket for Sears Parts Direct!

	More Sears Parts Direct reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 6x2 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..