Sears, Roebuck and Company (Sears.com) Complaint

Sears - repir Sony TV

1John's Picture Reviewed by 1John
Complaint 		 0

Sears home service was contacted on Oct. 13, to repair a TV. Rep came on The 21st ordered parts and could not return until Nov.2. Sears called on Sunday 11/1 to cancel and next earliest is 11/11 almost a month after the initial call. I called customer service and got a sympathetic voice and that is all. Truly I will never use this service again nor will I do business with this company again.

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SearsCares says: (2 weeks ago)
 0
To 1John,
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the service issues you are experiencing on your TV. You should not have to wait a month to have service completed. We would like to step in to this situation and help get this resolved for you. This is entirely too long to wait. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (1John) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares






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