Sears Repair Center Complaint

Sears

Reviewed by 4EverANYer
Complaint

After 2 weeks away on vacation,my family of 4 returned to a non-working kenmore washer. I immediately called the Sears service center, told them I was getting an F35 code, and asked for an appointment. The earliest appointment was 1 week out so I moved my appointments around and on the designated day stayed home and waited. And waited. And waited. And waited some more. FINALLY, got a call saying technician was running late and would be at least 1 to 3 hours. After 3 hours I called the service center and was told I'd get a call back. Technician calls 30 minutes later to say he'd have to order part and won't be in for 3 days.UGGGGGGH! If he knew what @(&U$&% part I needed why didn't he tell me that earlier?? Called the service center and one of their robots informed me that the techs don't get info regarding their next call until 1 hour before they get to the address. Does this make any sense to anyone?? They knew for 1 week what the problem was but no one ordered the part! So, their "policy" is to waste time - make me wait all day just so a "technician" can come out to tell me he doesn't have the part! How has this company stayed in business all of these years??

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SearsCares says: (4 months ago)

Dear 4Everanyer ,

I am sorry to hear about the unsatisfactory service you have experienced with Sears repair service. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can find a solution to best meet your needs. Please include your screen name (4Everanyer) in your email so we can reference to your case.

Thank you,

David V.
Senior Case Manager

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