Sears Home Service Complaint

Sears - water softener

gray's Picture Reviewed by gray
Complaint 		 0

Our sears water softener stopped working and we called Sears. The repairman came and charged us $69 for the service call and told us that the softener had a hard crust of salt on the bottom of the softener. He told us to use hot water to dissolve the salt and handed us a bill for $127. When asked what the other 60 charge was for he did not answer. I refused to pay the additional $60 since the unit was not repaired. I paid for the service call and feel that the additional charge was uncalled for since the unit was not repaired. We still have a water softener that is not working.

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SearsCares says: (4 months ago)
 0
Dear Gray,

I am sorry to hear about the unsatisfactory service you have experienced with Sears repair. My name is David and I work for the Sears Cares Team. We would like to speak to you regarding this situation. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Gray) so we can reference to your issue.

Thank you,

David V.
Senior Case Manager






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