Sears Appliance & Elect Store Complaint

Reviewed by kpg805 Complaint

0

We bought a refrigerator from Sears in 2005. On Monday, July 6 this refrigerator stopped working. We called Sears about getting some one to fix our refrigerator. They said your warrenty is out, so you will have to pay for repairs. We paid $260 for repair service and 1 year extended warrenty. We were told a repair person would be at our home on Tuesday, July 7. After waiting most of the day, we called Sears to find out where the repair person was. We were then told the repair person would not be coming to our house until the following week on July 14. I don't know about anyone else but we needed our refrigerator repaired now, not in a week. Needless to say they gave us the run around on the phone. We asked for our money back. We lost all the food in the refrigerator. Now we are going to have to buy a new refrigerator. This refrigerator was less than 5 years old and should not have stopped working. We were treated badly by Sears and lied to. When we called customer service to complain, they were insincere about the whole thing and told us to file a claim on our home owners insurance. This is not how you do business and this in not how you treat customers. I am telling everyone that I come in contact with how bad Sears treated us, and to not buy anything from Sears.

CUSTOMERS RESPOND HERE: Post a comment for this review Write a review about Sears Appliance & Elect Store! Create a support ticket for Sears Appliance & Elect Store! More Sears Appliance & Elect Store reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this review Click here to take the pledge

• nasty service
• Oasis
• Oasis HE
• Water Heater
• Sears repair services

• Nordic track
• I have a new Sears Washer Dryer....
• Sears customer service
• Shipping vs My Time Is Valuable.
• Sears Consumers Beware
• dishwasher repair
• Sears customer service
• Sears Home Improvement
• honesty policy?
• Snow Blower
• Sears Home Service STINKS
• SHUT SEARS DOWN!!!
• Sears
• Sears home service/repair
• NEVER use the Repair Center
• Once upon a time

More

• I hope Sears goes out of business!!!!!!!
• Garmin ad with bonus beanbag dash mount
• Sears repair #0008109
• Sears
• BAD LENS
• SEARS REPAIRS
• Shed Installation
• Direct phone number for Sears complaints
• Bad Experience W/Sears Repair Service
• Poor, poor customer service
• terrible mattress
• Sears
• Kenmore Warranty
• SEARS $65 REBATE IS JUST GONE~~