OEM Parts Warehouse Complaint
Say NO to TheOEMPartsStore
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Reviewed by LetDownInPA Please Improve |
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I'm writing this review in hope of saving someone else from the frustrating
experience I've had with www.TheOEMPartsStore.com.
On August 4th I had ordered a part for the Landing Gear on my 5th Wheel Camper. I was told at the time of placing the order that it would take an additional 5 days in excess of the normal 4 to 5 days as the part had to come from the manufacturer. I quickly agreed to this and made my $60.35 purchase.
After 17 days I began calling TheOEMPartsStore to get status on my parts. I was first told that I was lying about the timeline and that the notes indicated I was quoted 14 days for delivery. Aside from the fact that 17 days had passed and the part was overdue, this was a lie and the point at which I started to worry about what I had gotten myself into. I was told the delay was in the shipping from the manufacturer.
From here things only got worse. Most of the times I would call no live person would answer the phone. I'd be forced to leave a voicemail and await a callback. On many occasions after finally reaching someone, I was promised a callback either later in the day or the next day. Most of these never came and involved yet another follow up call on my part.
During the week of 8/18 I finally had yet another hard commitment from TheOEMPartsStore. They assured me the part would ship on 8/25, and that since the manufacturer was shipping directly to me I would still receive it that same week. By 8/27 I had received no communication from TheOEMPartsStore indicating the part had shipped so I called. Of course I was told yet again my part hadn't shipped and they had dropped the ball on following this up with me. I requested a refund at this
point and the store employee asked that I give him the opportunity to try one last time to expedite my order and see if he could get it to me the same week. I reluctantly agreed that I'd keep the order if they knew they could get me the part the same week. I awaited my callback all day on 8/17 which never came.
At approx 5PM on 8/17 I placed yet another call to TheOEMPartsStore. I was told the the part would ship that day. Unfortunately it was never intended to ship directly to me as promised by TheOEMPartsStore employee and would not arrive the same week. The part had to go to TheOEMPartStore and then to me.
At this point I requested a full refund. I was told that I couldn't have a refund. When I threatened to expose the truth about TheOEMPartsStore with online reviews I was told I'd be sued for slander.
So far 23 days waiting....still no part in site. I would NOT recommend anyone EVER do business with TheOEMPartsStore. This business obviously has very little process in place with respect to order processing and follow up and is by far the most unethical company I've ever dealt with. I still have no faith that I'll ever receive my part.
Comments - Consumers and Companies Connect by Commenting
After a few days, I called the manufacture to check the status of this order. They advised us, it was still not ready due to the fact they wanted to ship it out with the other orders we had with them at the time. We told them this part was needed asap and we would pay the extra cost to get it faster to our customer. They told us they would not drop ship such a small order and we would have to wait. I then advised Gary (our customer) of the situation.
At that time, he immediately thought we were trying to work him over and thought we were delaying on purpose. We as a company, have never tried to delay any order. We appreciate our cusomers and make every attempt to make all happy. Gary then decided he was going to call and threaten us day after day for a few days straight. We actually had caller ID installed in our phone system, so we could be aware of when Gary was calling, so that we didn't have to hear his harassing calls. At the same time, we were making every attempt to get his parts to him, even though we did not have to provide service to him after the threats.
We do appreciate each and every one of our customers and will make every attempt to make them happy. Things do happen when you are in business, that is out of our control. We hope this customers review of us, won't persuade anyone from conducting future business with us. If you have any questions, please feel free to contact us at 937.938.1088.
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