Samsung Complaint

Samsung Incompetent idiots and horrible phones! - Cell Phone

Reviewed by consumerreport
Complaint

We should really be able to pick more than one option under product/service.

I had previously bought a Samsung phone (R450) that I had endless problems with. The phone would shut off automatically, the charge port would randomly stop working, and texting was glitchy even though the phone was made for that specific purpose. Then finally the phone crashed, DEACTIVATED itself, and deleted everything on it. According to my carrier, deleting text messages etc. never actually got rid of anything on the phone. Despite nothing really being there, the phone would still use the memory until it was full and then would crash.

Despite all these issues, I stupidly bought a replacement phone made by Samsung, the Samsung Messager II. The moment I got it home I wanted to take advantage of a few of its features and start adding ringtones, music, and wallpapers to the phone. According to Samsung's own manual all you have to do is plug the phone into the computer with a USB cord and it's ready to use. Not true. The phone requires you to install drivers onto your computer, which has to be done after downloading a program from Samsung's website that ISN'T EVEN COMPATIBLE WITH THE PHONE! Anyone going to the customer service (yet another problem with Samsung) and searching Samsung Messager II wouldn't know the phone is incompatible since an article says to upgrade said incompatible program! Even after I got the drivers to install, the computer still wouldn't recognize the phone and all the phone would do was recharge. I tried just about everything I could think of and the only result I got was a headache.

So I e-mailed Samsung's customer support explaining the problem and asking if there was any possible fixes for it. It took these morons a week to e-mail me this response, pretty much ignoring my question;

"Thank you for your inquiry. The device that you have is not compatible with PC Studio 3 or New PC Studio."

Wow. . . Helpful! After a week I had pretty much figured out that the program wasn't going to work, but where was the answer to my question?! Maybe I should apply for a job at Samsung. I'd love to get paid for being an idiot!

I never was able to fix the problem and this will be the very last time I ever purchase another one of Samsung's P.O.S products!

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Comments - Consumers and Companies Connect by Commenting

kyhbman says: (19 hours ago)

I purchased a samsung phone at Wal-Mart on 100209, less than a month later the LCD screen stopped working, I sent the phone to the service center for repair and was notified later the charge would be 85.00 dollars because Samsung doesnt warranty the LCD, they manufacture it but dont warranty, shows you how much confidence they have in their products, the phonje lasted less than 2 months before going out, I have a Motorola phone thats 5 years old and still works perfectly.

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DetailsReview Rating: 1 out of 5
Reviewed By: consumerreport
Company: Samsung
Product: Cell Phone
Date Added: 2 weeks ago

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Samsung Complaint