Sam's Club Complaint

Sam's club and its rule making

Reviewed by annoyedcustomer87
Complaint

On June 23, I went to Sam's club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts.

I went to Sam's club's customer service to exchange it. First lady I talked to said they can't return fresh produces. I asked for a written policy where it states it. She gets the manager instead.

The manager tells me that they don't have a written policy stating that I can't return fresh produces but I still can't return it. He also adds that they will have a loss if they accept the return because they can't resell it. I told him, three years ago I exchanged a fresh meat for similar reasons and no one said anything. I point out a sign that is behind him that says "100% customer's satisfactory in merchandise returns". He then says he will accept the return but I will get flagged so that everyone on the account will be banned from buying any fresh meat. He says he has the power to flag anyone necessary.

I chose the return and so now I am banned from buying fresh produce ever again from Sam's club. I'm debating if I should stop going to Sam's club. I've been a loyal customer who has been shopping there for 8+ years and who spends $200 a week there.

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Comments - Consumers and Companies Connect by Commenting

YanceyCR says: (5 months ago)

They are supposed to have a 200% guarantee on all fresh items according to thier own website under return policy exceptions. I got my money back and replacement for free

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