Hobby Lobby Complaint

Sale pricing policy

Value's Picture Reviewed by Value
Complaint 		 0

On September 22, 2009 I bought 9 coin collecting books, at full price, at Hobby Lobby #70 in Albuquerque, New Mexico. I was again in the store on October 3, 2009 for other purchases. The store clerk took me to the same aisle as the coin books and I saw they were on sale for 30% off. The clerk told me if I brought the books and receipt in, within 2 weeks of purchase, I would receive the discounted price. I returned on October 5th with the books and receipt and was turned away "because the items are no longer on sale according to the newspaper ad". I have always favored HL above other craft stores and drive much further to get to this store. Guess I will just drive down the street to Michael's from now on. I suggest HL train all their clerks on the store policies and get everyone on the same page. I don't think I'm the only person who doesn't appreciate being sent on wild goose chases and this is going to cost HL at least one loyal customer.

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