Comcast Complaint

STAY AWAY FROM COMCAST - Customer Service

sellas's Picture Reviewed by sellas
Complaint 		 0

AWFUL!!! AWFUL!! AWFUL!! STAY AS FAR AWAY FROM COMCAST AS YOU CAN. They are untimely, unorganized, and above all else, have the WORST customer service I have ever experienced. I initially planned on transferring my service to my new home. First, they were unable to locate my home on the system and continually told me that my address wasn't an actual home. After SEVERAL hours speaking with a customer representative on THREE different occasions I decided to just cancel my service with them. Each time I spoke with a rep. they told me they'd "personally look after this problem" and "call me back." Needless to say, NO REP called me back as promised, hence my follow up phone calls and re-explanation of my situation. This occurred two weeks into the billing cycle which I already paid for. So, upon canceling I then had to pull teeth to get my one month's worth of service credited and paid back to me since i didn't have service for a month. After several months from the initial cancellation to the account I finally received my check.

I cannot even begin to tell you how terrible their customer service is. If you're looking for great customer service, affordable prices, and reliable services...I would go with DIRECTV. Save you time, patience, and money and stay away from Comcast.

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