Forte Systems Complaint

Reviewed by dcadmin Please Improve

0

The software is Chiro8000, which purports to be a fabulous all-in-one Chiropractic office management software. I wouldn't know as it wouldn't install.

I paid for data conversion and was informed that 1) they couldn't do the data conversion I requested, and 2) they would NOT REFUND the money paid for the conversion. After months of trying to get some resolution (during which time the company REFUSED to accept Certified Mail from me), in desperation, we agreed to accepting a PDA module instead of the refund.

That, unfortunately, was not the end of my problems with this company. The software would not install correctly, and when I called Tech Support, I was placed on hold for up to 45 minutes. One time, after holding for about 20 minutes, I was hung up on.

So I returned the uninstalled software and requested a full refund, which they refused. I contested with the credit card company and the FORGED supposed phone records that showed I had never called!

Since the number I dialed was an 800 number, there was no record of my call on my phone bill.

So I am out $2000 for software that WILL NOT INSTALL. I have tried to resell, but apparently everyone else knows not to work with this company. (Beware, their website looks really slick and says all the right things to build customer confidence.)

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