Sears Complaint

SHUT SEARS DOWN!!! - Kenmore

Reviewed by terminator
Complaint

My parents, both in their 80's have a refrigerator they bought from Sears , along with the "service agreement". The frig started humming loudly. Repairman came a week after being called. He said the cooling fan was bad. He didn't have one, so he ordered it. A few days later, the frig stopped working. It has now been two weeks since the first telephone call to Sears. My parents do not have a frig, and they are waiting for the repairman to come back to put the cooling fan on to "see if that works". I have tried to talk to the Sears repair center. I am kept on hold and then get cut off as soon as someone comes on the line. I have tried the corporate office; they forward me to the repair center.

I've had it with these a-holes! I will never buy anything from Sears again, even if I have to pay more somewhere else.

This company deserves to be shut down!!

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Comments - Consumers and Companies Connect by Commenting

SearsCares says: (8 months ago)

Dear Terminator:

I am very sorry to hear about your parents' unsatisfactory experience with Sears’ service. My name is Brian and I work for Sears. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.

Thank you,

Brian J.
Senior Case Manager

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DetailsReview Rating: 1 out of 5
Reviewed By: terminator
Company: Sears
Product: Kenmore
Date Added: 8 months ago

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Sears Complaint