Todd Brown, Inc. Complaint
SCAM - Massage Dashboard
|
Reviewed by pamperingyou Please Improve |
  |
Todd,
I totally agree with the comments of the guy in the Chiropractic Dashboard & I am one unhappy member of your Massage Dashboard
This is the most poorly run programme I have ever had the misfortune to partake in. You boasted in your sales pitch how this... More...
Comments - Consumers and Companies Connect by Commenting
0
I 100% agree with everything people are saying about how BAD the Massage Business Dashboard really is. I am also a user and its been the most painful experience of my life. http://www.MassageBusinessDashboard.com
I will not list out all the issues I've had and support cases logged with no resolution. It would take up an entire book/hard drive to document it all. Do yourself a favor, stay away from this service and Todd Brown's products in general. Its all hype and not results.
I will not list out all the issues I've had and support cases logged with no resolution. It would take up an entire book/hard drive to document it all. Do yourself a favor, stay away from this service and Todd Brown's products in general. Its all hype and not results.
0
Todd,
At last you personally reply to any of my queries.
You said that you do not have a forum on the Massage Dashboard..I suggest you re read your sales letter for the Massage Dashboard and you will see you clearly boast about it. I have been having no end of problems with the set up of the Dashboard and have asked Kellie (my account manager) to get you to reply and to sort these uissues out. I get no reply whatsoever (that explains the hides behind a curtain comment)
The Forum on the Massage Dashboard you have aptly named the Chiropractic Forum for some strange reason that Kellie cannot explain to me. In fact I have an email explaining why my comments were removed from this Forum - so why you prtend there is not one baffles me.
All I have wanted you to do Todd is explain why the sales letter selling the Dashboard is nothing like the reality. Most of the things you boast about in the sales letter do not work and the "World class Support" is atrocious. Just look at the amount of emails I have sent and how many replies I get - plus take a close look at how long it takes to get a reply, if I get one at all.
In fact the latest email was sent 12 dayss ago - still no reply despite a follow up email sent 2 days ago.
Todd, I have no doubt if all the problems I have encountered (these are all fully documented with Kellie) were to be remedied I am sure the Massage Dashboard will be a success - but when your customers complain and they get zero or near zero help it does not make you or your company look good.
And as for saying that I can cancel at anytime tells me alot - artent you telling youe therapists how to keep customers, yet you instantly want to lose them before even trying to find out why they are so unhappy.
I would love you to exchange emails with me to sort out all the issues I have faced. Surely as a client of yours that is not too much to ask...is it?
At last you personally reply to any of my queries.
You said that you do not have a forum on the Massage Dashboard..I suggest you re read your sales letter for the Massage Dashboard and you will see you clearly boast about it. I have been having no end of problems with the set up of the Dashboard and have asked Kellie (my account manager) to get you to reply and to sort these uissues out. I get no reply whatsoever (that explains the hides behind a curtain comment)
The Forum on the Massage Dashboard you have aptly named the Chiropractic Forum for some strange reason that Kellie cannot explain to me. In fact I have an email explaining why my comments were removed from this Forum - so why you prtend there is not one baffles me.
All I have wanted you to do Todd is explain why the sales letter selling the Dashboard is nothing like the reality. Most of the things you boast about in the sales letter do not work and the "World class Support" is atrocious. Just look at the amount of emails I have sent and how many replies I get - plus take a close look at how long it takes to get a reply, if I get one at all.
In fact the latest email was sent 12 dayss ago - still no reply despite a follow up email sent 2 days ago.
Todd, I have no doubt if all the problems I have encountered (these are all fully documented with Kellie) were to be remedied I am sure the Massage Dashboard will be a success - but when your customers complain and they get zero or near zero help it does not make you or your company look good.
And as for saying that I can cancel at anytime tells me alot - artent you telling youe therapists how to keep customers, yet you instantly want to lose them before even trying to find out why they are so unhappy.
I would love you to exchange emails with me to sort out all the issues I have faced. Surely as a client of yours that is not too much to ask...is it?
0
Hey there... sorry to hear you're unhappy with the Massage Business Dashboard. Not sure at all what you mean when you say "hide behind a curtain" or that you posted something to a forum and it was removed. We don't run a forum.
You can certainly cancel anytime you'd like. As well, all customer support goes through www.quickcustomersupport.com. That's our Support Suite.
You can certainly cancel anytime you'd like. As well, all customer support goes through www.quickcustomersupport.com. That's our Support Suite.
Share This Review
Digg
Facebook
Reddit
StumbleUpon
del.icio.us
Google
Link to this review, copy and paste the code below to your website or blog
More Todd Brown, Inc. reviews
Similar reviews
Welcome to MeasuredUp
- RESOLVE COMPLAINTS
- MAKE SUGGESTIONS
- GIVE ADVICE
- ANSWER QUESTIONS
- RECOMMEND COMPANIES
WHO WE ARE - MeasuredUp is the leading customer service resolution website where tens of thousands of consumers and participating companies connect and solve problemsHOW IT WORKS - Write a review explaining your complaint, question or suggestion. Then, participating partner company employees and customers answer you
GET STARTED NOW - Consumers and Companies, click the specific icons below to start a FREE direct connection to ask and answer questions
Click here to add this free widget to your website or blog!
[Top]
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Ma.gnolia
sk*rt
NewsVine
Slashdot
Windows Live
For me, it has been a total waste of money. I agree with the above comment that the customer service is terrible. When I cancelled recently I had about 15 (!) outstanding customer support tickets.
From what I can tell the customer support "team" is two people, neither of whom are easy to get a hold of. In addition, neither seem to work full time and of the many hours I spent navigating the system, the online customer service chat button was only available three times. In their defense, I get the sense the Dashboard customer service is completely understaffed and the two ladies who are working in the "department" are completely overwhelmed.
As a paying customer who'd been promised great customer service,
I was sorely dissapointed.
With regard to my own business, my clients found my own Web site much more relevant and the Dashboard Website got very little traction. The 2 (yes only 2) people who found my Dashboard Website on their own were clearly looking for a different kind of massasge than I offer, as apparent by their usernames.
The first month I had the service the newsletter which is said to go out around the 15th did not go out until the 22nd. The 2nd month, the Healthy Insider audio clip which is supposed to go out around the 7th did not go out at all. To me, it felt like one glitch after another that I had to follow up on, nothing like the "Dashboard does the work for you" promise that you receive in the sales pitch.