Todd Brown, Inc. Complaint
SCAM - Massage Dashboard
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Reviewed by pamperingyou Please Improve |
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Todd,
I totally agree with the comments of the guy in the Chiropractic Dashboard & I am one unhappy member of your Massage Dashboard
This is the most poorly run programme I have ever had the misfortune to partake in. You boasted in your sales pitch how this customer service was the best in the Healthcare profession - you should rethink those words and change that statement. No wonder this Dashboard is getting slated in the Healthcare forums.
Look at my emails, look at my tickets, look at how many times I have contacted Live Support and still nobody gets off their butts and helps. You should be ashamed and you should take responsibility and sort it out.
I am seriously unhappy - but then again Kellie my non existent account Manager knows that and has done nothing to resolve this. I get told she will ring me for the 48 hour promised call - nothing. Repeatedly I get told she will call - nothing again. Its been several weeks now Todd - was your sales pitch one big exaggeration?
I am so annoyed at the lack of Customer Support. In your sales pitch Todd, you claimed how this customer support was the best in entire Healthcare profession. You need to re-thing your words and to change that statement. I have never come across anything so un professional and poorly run. Account MANAGER? Get real she would not last 5 minutes in my business - she promises the world and delivers ZERO
I vented my frustration in the forum - and guess what, the following day only my post had been removed. What is this - Big Brother? I belong to other programmes online Todd, and they all have direct access to the main people to sort out issues. You hide behind your useless customer support staff. They tell me that they inform you of these issues - but I get no correspondence from you or any other person. you should really be ashamed of how this is run Todd - seriously
I don't expect a reply - why should I? I am only paying you money each month - how inconsiderate of me
Hide behind your curtains Todd
Comments - Consumers and Companies Connect by Commenting
You can certainly cancel anytime you'd like. As well, all customer support goes through www.quickcustomersupport.com. That's our Support Suite.
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At last you personally reply to any of my queries.
You said that you do not have a forum on the Massage Dashboard..I suggest you re read your sales letter for the Massage Dashboard and you will see you clearly boast about it. I have been having no end of problems with the set up of the Dashboard and have asked Kellie (my account manager) to get you to reply and to sort these uissues out. I get no reply whatsoever (that explains the hides behind a curtain comment)
The Forum on the Massage Dashboard you have aptly named the Chiropractic Forum for some strange reason that Kellie cannot explain to me. In fact I have an email explaining why my comments were removed from this Forum - so why you prtend there is not one baffles me.
All I have wanted you to do Todd is explain why the sales letter selling the Dashboard is nothing like the reality. Most of the things you boast about in the sales letter do not work and the "World class Support" is atrocious. Just look at the amount of emails I have sent and how many replies I get - plus take a close look at how long it takes to get a reply, if I get one at all.
In fact the latest email was sent 12 dayss ago - still no reply despite a follow up email sent 2 days ago.
Todd, I have no doubt if all the problems I have encountered (these are all fully documented with Kellie) were to be remedied I am sure the Massage Dashboard will be a success - but when your customers complain and they get zero or near zero help it does not make you or your company look good.
And as for saying that I can cancel at anytime tells me alot - artent you telling youe therapists how to keep customers, yet you instantly want to lose them before even trying to find out why they are so unhappy.
I would love you to exchange emails with me to sort out all the issues I have faced. Surely as a client of yours that is not too much to ask...is it?