Citi Bank Credit Protector Complaint

SCAM - Citi Bank Credit Protector

azcustomer's Picture Reviewed by azcustomer
Complaint 		 0

I just cancelled the service today. After 3 years of being charged $69 a month on my citi card for, I decided to change my charge cards based on the new interest rate of 28.9% after never missing a payment. I missed one date and went from 10% to 28.9% therefore I called and cancelled the card and then was transferred to Credit Protector to cancel my enrollment with them and got the total run around. I was told that they could not find my record and they needed to fill out some paperwork and then submit to their supervisor and then the supervisor to the supervisor would review and process but unless I called back in 7 to 10 days it would not cancel. I flat out told them this was bull%^&$ and I would not call back to them in 7-10 days. What a scam!!!! I called back to CITI and spoke with another cs rep who listened to what I said and what I was told by Credit Protector and then miracles happened as the next person I spoke with found my account immediately and cancelled the service. These guys should be reported to the BBB and every other state and federal agency for deceptive business practices. I know I will do my part in reporting them I hope you do too!!!!

DO NOT BUY THIS SERVICE!!!

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