Budget Rental Car Complaint

Ruined Night in Maui

mahodj31's Picture Reviewed by mahodj31
Complaint 		 0

I attempted to rent a vehicle with the Budget office at the Airport in Kahalui Maui managed by Mr. Celebrato. I was told that becuase I was under the age of 25 and not on military orders I would be required to pay the underage fee. I told him he was incorrect that as being military over the age of 21 I didn't need to be on orders and could rent at the quoted rate. I was told I was incorrect and would need to rent a vehicle or leave the office. I called customer service to complain and they said that I was correct and they would contact the office to inform manager. I walked back into the office and waited in line for 20 minutes and when I finally reached the counter they told me I would either have to pay the underage fee or rebook under a non-leisure fee that was double the original quoted price. I refused to pay that and demanded the manager contact customer service to resolve the issue and he denied the request and said I could take it up with corporate if I like. Then I was told to either rent a vehicle or to leave the office. Mr. Celebrato is the man to avoid when in Maui. Rent with any other company and make poor customer service hit companies where it hurts.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Budget Rental Car Reviews and Complaints More Budget Rental Car reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 6+5 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Budget Rental Car reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team