Mobil Gas Stations Complaint

Rude Clerk - Milford, MA - Food

conduit4's Picture Reviewed by conduit4
Please Improve 		0  

I don’t usually do this but I had a particularly bad experience at the Mobil gas station here in Milford on Rt. 85 going towards 495. Basically the clerk gave me a hard time, insulted me, then called me fat as I was leaving. Here is what happened: I stopped... More...





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TheIceLady says: (3 months ago)
0  
Thank GOD Roger has more common sense than you do. He's not going to fire someone just because YOU call and tell him to. Imagine if everyone lost their jobs based on a phone call? This past Saturday, the clerk working at the time you mention is quite hefty (no offense) so I don't believe he called you fat. I also think you could have taken the high road and not bickered back and forth. Someone has to be the adult in these situations, and I'm sure you're older than he is. I go there daily and no one has ever given me a hard time and I am not skinny. Roger is a really nice guy who has given jobs to many kids in Milford. By the way, it's obvious both of these complaints are from the same person.

coworker says: (3 months ago)
0  
In regards to the above comment. This manager should really think about customer service and how he/she should respond to this incident. This customer works locally with over 50 employees and numerous customers who travel here from all over NE. We also have delivery and service vehicles that need to fill up when traveling here. Mobil Rte. 85 Cedar Street will NO LONGER be receiving referrals from us nor will they be referred to as a "look for" when giving directions. All the employees, also have family & friends both in town and visiting, who will NO LONGER be filling up at Mobil !!! It is unfortunate that the manager's lack of respect for his customer and lack of professionalism to make a wrong into a right, has already cost him so much business! Oh yeah...and there is a local bike trail and motor cross trails, where many need to grab snacks and fill up...too bad, they will be referred to another local gas station and snack vendor instead. If I was the manager, I would turn this incident into an example for the other employees - the employee who was working the register on Saturday 9/27/08 at 1:00pm, should come to the employees local place of business in person, with his manager and apologize for the way he treated a customer and the completely demeaning and inappropriate comments! And a gas card for the customer would be a nice token of good faith, as well.
You should be ashamed of what occurred and make it right. I will be sure to contact you, the manager direct with hopes that you do what's right !



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