Mobil Gas Stations Complaint

Rude Clerk - Milford, MA - Food

conduit4's Picture Reviewed by conduit4
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I don’t usually do this but I had a particularly bad experience at the Mobil gas station here in Milford on Rt. 85 going towards 495. Basically the clerk gave me a hard time, insulted me, then called me fat as I was leaving. Here is what happened: I stopped in to buy a couple snacks for the trail before I went mountain biking on Saturday 9/27 at around 1:00 PM. Everything seemed normal. I swiped my debit card when the clerk started scanning my items. I waited for the screen to ask for my PIN then it said “Please swipe your card” again. So I swiped assuming I did it too early the first time. The clerk then said “Just hit debit or credit. You didn’t need to swipe your card again.” So I said, “It told me to swipe the card again. Now it says to choose debit or credit”. He said “No, it didn’t. It said credit or debit”. We went back and forth. I told him I know what I saw and he told me he knew what it said. A stupid little disagreement that I was ready to just chalk up to him having a bad day. Then he proceeded to tell me that I was “ignorant and stupid”. And as I was walking out the door he says “And look at you. You’re fat”. I called him an a-hole, walked to my car, got my phone and went back in to get his name and his manager’s number. He had gone and hid in the back room. So I went on with my day. I had a friend from NY coming up to go biking so I didn’t have time to mess with some punk kid at a gas station.

So this morning I stopped by to talk to a manager and was told that the owner would probably be in around 10:00 am. I left my name and number and asked the clerk to have him call me when he comes in because I had a complaint about the cashier on Saturday. He hadn’t called me by 11:30 am so I called the store and asked for the owner. The owner got on the phone and I told him I was calling to make a complaint about the cashier on Saturday at 1:00 pm and I told him the whole story. His response was, “Ok, I will speak with him today when he comes in”. He told me that he was very surprised by this and it didn’t seem like something he would do. Almost like he didn’t believe me. So I said “That’s it?”. And he told me he would handle it and started to get rude tone. I told him that I don’t think that that clerk should be working there anymore and his response was that they are short staffed and he can’t go down that avenue. So I told him if that’s the case, I will never buy from that store ever again. He told me he was sorry to hear that and that is it.

I am still in awe at the horrible customer server from not only the clerk, but also the owner. If I owned a business and found out an employee spoke to a customer that way completely unprovoked, I would give them more than just a slap on the wrist.

I just want to specify that this is the Mobil station on Rt. 86 not the Gulf station on the corner of the intersection by Wendy’s. It’s the one on Cedar St.

I am emailing everyone just to let them know that Mobil has lost my business and I have decided not to give this gas station my business anymore and I encourage you to do the same if you feel the same. The owners name is Roy Roger and it looks like he sells oil too.

Rt. 85 Mobil (Dealer # 7699093)/ Roy Roger
134 Cedar St.
Milford MA, 01757


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Comments - Consumers and Companies Connect by Commenting


TheIceLady says: (2 months ago)
0  
Thank GOD Roger has more common sense than you do. He's not going to fire someone just because YOU call and tell him to. Imagine if everyone lost their jobs based on a phone call? This past Saturday, the clerk working at the time you mention is quite hefty (no offense) so I don't believe he called you fat. I also think you could have taken the high road and not bickered back and forth. Someone has to be the adult in these situations, and I'm sure you're older than he is. I go there daily and no one has ever given me a hard time and I am not skinny. Roger is a really nice guy who has given jobs to many kids in Milford. By the way, it's obvious both of these complaints are from the same person.

coworker says: (2 months ago)
0  
In regards to the above comment. This manager should really think about customer service and how he/she should respond to this incident. This customer works locally with over 50 employees and numerous customers who travel here from all over NE. We also have delivery and service vehicles that need to fill up when traveling here. Mobil Rte. 85 Cedar Street will NO LONGER be receiving referrals from us nor will they be referred to as a "look for" when giving directions. All the employees, also have family & friends both in town and visiting, who will NO LONGER be filling up at Mobil !!! It is unfortunate that the manager's lack of respect for his customer and lack of professionalism to make a wrong into a right, has already cost him so much business! Oh yeah...and there is a local bike trail and motor cross trails, where many need to grab snacks and fill up...too bad, they will be referred to another local gas station and snack vendor instead. If I was the manager, I would turn this incident into an example for the other employees - the employee who was working the register on Saturday 9/27/08 at 1:00pm, should come to the employees local place of business in person, with his manager and apologize for the way he treated a customer and the completely demeaning and inappropriate comments! And a gas card for the customer would be a nice token of good faith, as well.
You should be ashamed of what occurred and make it right. I will be sure to contact you, the manager direct with hopes that you do what's right !


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