Burger King Complaint

Robert . r January 24, 2008 Dear...

Reviewed by Robby
Complaint

Robert . r January 24, 2008

Dear Jim Hyatt,
Vice President, Franchise Operations

My letter to you today is in regards to Store #900, located at 241 New York Avenue in Huntington, New York.
As a regular and avid costumer of Burger King , I find the quality and service of the above mentioned establishment, below poor compared to other fast food institutions.

1) There is always a long wait at the drive-in window.

2) The customer is greeted by an employee who can barely speak English, making the order very difficult.

3) When picking up the order at the drive-in window, the order is incorrect due to poor management, lack of care, and the inability to speak English correctly. The food is tossed to the customer with no enthusiasm or courtesy.

4) Once receiving the incorrect order, the food is cold, defunct, and unappetizing. Another trip to the establishment is necessary to retrieve the correct order. Again, the order is not worth the trip in the first place.

The only reason my family and I frequent this store is due to the convenient location. As an EMT/Firefighter, I am pressed for time due to long hours at work and fast food has to be often substituted for a home cooked meal which requires some time.

I am no longer having it “My way.” I am having it “Their way.” Their way has forced my family and I to drive further away from our village to enjoy a fast and fresh meal from another institution.
I hope these problems will not affect all of your franchises.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Burger King!

	Create a support ticket for Burger King!

	More Burger King reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 2+8 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Burger King reviews

Similar reviews

MeasuredUp Success Stories

"MeasuredUp helped me connect with Sears. The customer service rep at Sears saw my complaint and sent me a message on how to solve the problem" Krista S.