Rite Aid Corp Complaint

Rite Aid customer service

Reviewed by kitty9
Complaint

My husband & are customers of the Rite Aid store in Metamora, MI. Each year, when we vacation in the Florida Keys, specifically, in Marathon, Fl, we use a Walgreen's store & pharmacy, as there is no Rite Aid store in our vicinity.

About 3 mos. ago,in Marathon my husband & I each received something unexpected and greatly welcomed & appreciated from our Rite Aid pharmacy back home in Metamora, MI ; Two Free $25 Gift Cards each, to be used when transferring prescriptions from another Pharmacy !!! Such a remarkably generous and impressive company incentive, we thought, having enjoyed the competent, helpful and friendly service of our pharmacy & store in Metamora for many years ! In fact, receiving our gift certificates quickly reminded us, that last year, we had received similar gift certificates from Rite Aid that each of us enjoyed redeeming when we returned from Fl to MI. Naturally, we fully expected to redeem our gift certificates once again upon our return in April, and, as human nature would have it, each had our choices made on how we would use the 'gifts '.

How very disappointing today, when my husband, after cheerfully leaving for Rite Aid, gift certificate in hand to fill his prescriptions,returned with the very disappointing news that the 'fine print' on the 'Free $25 Gift Card' form denied us validity of the 'gifts'.

Our point here has nothing to do with the consistently excellent service we receive from our Pharmacy at Rite Aid here in Metamora. In fact we consider it exemplary and wouldn't think of going anywhere else. Our point is that we should never have received the Gift Card vouchers in the first place ! I'm assuming the intent of this Rite Aid policy is to impress,recruit and reward customers. And I'm assuming that your company would be interested and respectful of feedback from those you seek to serve and benefit. If Rite Aid's advertising and technological abilities can submit these types of incentives to customers and/or prospective customers, surely these means are sophisticated enough to delete those of us who must be somewhere documented as having "previously filled" prescriptions with Rite Aid ! Surely you would want to know that your efforts are achieving, in cases like ours , the opposite: disappointing, annoying,and basically negative effects !

My husband and I have taken the time to write this review to you because we hope that our disppointment, our 'let- down', matters. And also, that under the circumstances described above, you might understand our disappointment and assume that there are others,like us, who have experienced the same.

We are hopeful that you will find basis and motivation to avoid this type of negative impact on individuals and families you seek to serve, in the future.

Sincerely,

Kathleen & Andrew Brandies

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