Right Start Feedback

Right Start gives WRONG impression - Online orders/returns/exchanges

babyonboard's Picture Reviewed by babyonboard
Getting Better 		0  

My husband and I ordered the Graco Snugride carseat for infants in Platinum because consumer reports said it was great and very safe, highest rank, etc. and because it looked WHITE in the images online and in the catalog we were thrilled as we wanted something funky and unusual, spacey looking. Not wanting the usual green or pink or blue or black (why oh why do carseats have to be so UGLY???).
So we ordered and received the item and it is not white, it's not even cream it's almost brown - ugly to be sure.

So I called to ask if they could exchange it, there is no right start store in our town and the closest one is three hours away. They said sure I could exchange it but I had to pay for shipping - excuse me?? You misrepresent the color of an item on your site and want me to pay for shipping??

So we drove the three hours to the store to try to exchange it there (bear in mind we had the tags and box and everything - took it out of the box to say NO THANKS an dit went right back in) so we get to the store and they didn't have hardly any stock for us to choose from so we just returned the darn thing.

Frustrating!


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More Right Start Reviews and Complaints More Right Start reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 8x5 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team