Sears, Roebuck and Company (Sears.com) Complaint

Repair Service - Sears Home Repair

Slidecutter's Picture Reviewed by Slidecutter
Complaint 		 0

Purchasing an Extended Warranty from Sears, on any item, provides consumers with nothing more than a piece of paper and an emptier wallet. Sears absolutely shirks all responsibility when it comes to fulfilling their part of this legal contract.
Point: Side-by-Side Refrigerator purchase on 9/04; Extended, Five Year, Warranty purchase on same day. Ice Maker stops working on 7/08. Repair is contacted; gives appointment for 7/25/08. Technician does not show, does not call but Sears Repair claims he called in sick and everyone "forgot" to contact me. Day One of lost wages.

On 7/26/08, Sears calls to say technician is coming. I leave work to rush home. Technician cancels. Day Two of lost wages.

A third appointment is given for 8/4/08; from 8 a.m. to 12 Noon. The time is now past 3:30 p.m. Sears claimed I was "next in line"; the technician called to say differently. He is overbooked and is doing his best.

Obviously, Sears, in hiring nothing more than $8.00 an hour, brain-dead, representatives, demonstrates how little they honestly care about consumer satisfaction. Just take the money....and RUN!

I have filed a complaint with NY State Consumer Fraud and will be seeking legal reimbursement for three days of lost wages.

Sears is a pitiful shell of a, once great, retail establishment.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Sears, Roebuck and Company (Sears.com) Reviews and Complaints More Sears, Roebuck and Company (Sears.com) reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Company was claimed Company was claimed!
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


Slidecutter says: (1 year ago)
 0
Follow-up to this debacle:
Sears Repair Tech arrived at my home around 4:47 p.m.; could not access my "work order" on his computer and had to call in to Sears.

As was expected and, even after Sears was told to have a new Ice Maker put on the truck for this service call, the Repair Tech ended up telling me....it had to be ordered! Another two week wait!

I now have a list of names from Sears Customer Service; Shawana, Kyle, Barbara, Terry, Dwayne; all sharing in the same mis-information and hollow promises to remedy this situation.

And...I'm just one of how many thousands of consumers caught in the Sears web of deception?

Shop American, Buy American and get screwed by a long-standing American company.

Seems logical!

rottenservice says: (1 year ago)
 0
Very Very Very Very True. I will not purchase any more appliances from Sears and I have been a long time customer.

rottenservice says: (1 year ago)
 0
Very Very Very Very True. I will not purchase any more appliances from Sears and I have been a long time customer.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 2x5 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Sears, Roebuck and Company (Sears.com) reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team