ikea Complaint

Remind to check IKEA return policy before buying. - downy comforter

johny75's Picture Reviewed by johny75
Please Improve 		0  

I purchased downy comforter at IKEA and opened it for a check at home.

I did not like it and wanted to return it.

But store manager rejected he return due to the package being open.

IKEA policy is no way to return any bedding products once the package is open. The manager told me that it is their policy and they can not return it. They have to throw them away if those products are returned.

Everyone must know that it is not possible to return for fabric and bedding products if their packagings are open. It was so surprising to me. How customer can buy those products at IKEA.

Also store manager was not kind and I was not happy from his customer care.

The store location is stoneblair mall at Plano TX.

Please check IKEA return policy before buying. I bought it at regular price but it was denied to be returned due to packaging open.


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Comments - Consumers and Companies Connect by Commenting


ziggyza says: (4 months ago)
0  
I feel the same way. We bought about $6,000 worth of items from them. Two chairs were VERY poor quality. Tried to return them three days later and they refused. Been on the phone trying to deal with this for 2 hours, at my designers' high hourly expense.

ellie says: (7 months ago)
0  
Having spent the last 6 months trying to get satisfaction regarding a faulty product that caused me considerable personal injury, I resorted to issuing a county court judgement. IKEA said they would defend the action but did not put in a defense (delaying tactic?) and I am now in the position of having to enforce a warrant of execution against them at more cost to myself. The customer service is dreadful and lack of responsibility and "duty of care" towards their customers is blantly lacking and inequitable. I am horrified at the way I have been dealt with and am sorry to say that after many years of being an IKEA customer, I and friends will no longer be entering their hallowed doors.


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