drugstore.com Complaint

Refused to Cancel Order - Customer Service

firenze's Picture Reviewed by firenze
Complaint 		 0

I reviewed my order and clicked on "continue." Once I continued, the order amounts had changed and I was charged for shipping. I immediately called to get a refund on my shipping. I was told that they could not give a refund, only store credit which would expire. I said to just cancel my order, and was told that they could not because I used PayPal. To make a long story short - the company refused to cancel my order or refund my money. I will send the items back when I receive them, hopefully I will get a refund then. This was the worst customer service I have ever had. Not only did the cust. service rep. keep changing his story, at the end of the call he said he could have refunded my shipping or given me credit for the whole amount, but he "could not get a word in" to tell me that. Believe me, he could have gotten a "word in" to tell me that!!

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