DirecTV Complaint

Refund Scam - Customer Service

olmsted's Picture Reviewed by olmsted
Complaint 		 0

I discontinued my service with Directv in Colorado on about May 24, 2008 and moved to PA. I was not able to get service at my new home in Pennsylvania in June 2008 because of line of sight problems. Directv kept billing me and I called in July 2008, went over my account and was told by Directv I had a $150 credit. In August I called asking the status of my check. I was told I had to send back a DVR. Directv sent me a mailer and I returned the DVR in early Sept 2008. I called in October 2008 again asking the status of my check. I was told that the check should be processed in November. In November instead of a check i got a bill. I called and asked to have some one at directv call me and explain how I went from a credit to first a bill of $400, then $200 and then $40. No one called me. Now I get a letter from a collection agency. I call directv again and I'm told no one can talk to me I have to write a letter. I emailed them a letter tonight so we will see what happens. Directv are abunch of thiefs that can all of a sudden put charges on your bill 6 months after service was stopped and then will not over the phone explain the bill. This is completely ridiculous. I don't know if there is anything one can do, but this is a case of the little guy getting completely run over by a big company. This is how they treat an individaul that was a 7 year customer. I think that Directv's billing program should be investigated.

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gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




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