Offlease Only Complaint

Recently purchased a used car...

Reviewed by KennethRingwood
Try Harder

0

Recently purchased a used car from Off Lease Only in Lake Worth,Fl,they now do business with Overstock.com and advertise their cars on their site,anyway my car was totalled xmas eve. by a drunk driver and liked their pricing and spotted a 2005 Mercury Montego Premier they had,took it out for a couple hours but noticed alot of road noise coming from the car,did some quick google research before returning the car to give a go ahead for purchase and realized the wheels were switched from 18"'s to 17"s,the Premier comes standard with 18" Perrillis and 15 spoke wheels to cool the disc brakes..their lot had both models and I was correct,they were the wrong wheels. Still wanted the car and told the Sales rep.Louis about it. He replied "dont worry,pick it up tonite and Ill take care of everything". I picked it up in the dark and took his word and he assured me everything was perfect. Bullshit! All they did was wash it,didnt even touch up areas of the paint I asked about..Downloaded an inch of material and went back,Im upset because I want the car to be safe,saw John,an old man who is Mgr.and very sarcastic,sat at his desk and he states"Im prepared for you,see this (hands me a paper) it says the car is correct" I hand him a 1 inch file showing it isnt and its all from the manufacture,he gets up from his chair and says "Im not changing the wheels,your making my blood pressure go up' and he heads for the Employee Kitchen as he embarasses me in front of my wife and 9 year old daughter. I couldnt believe it,sweet until they get your money,customer service doesnt exist there,all I wanted was assurance that the car was safe,PERIOD. Didnt ask for the wheels to be changed,he never looked at them,so he knew I was right that they were switched!! Bottom Line,take it to a dealer or do your homework before handing them your hard earned cash,I just got out from the hospital,I didnt need to be treated like dirt.There prices are good but examine their cars closely before you lay out the cash and stay away from Louis,there salesman. He doesnt keep his word.

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