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Recent flight on United prooves they are out of money

Reviewed by flyboysGIRL
Getting Better

A recent flight on United left me feeling like I was in a third world country. The plane was so old and dingy, food was lackluster, crew were apathetic to passenger needs (and overly made up I might add...yuck!). The entertainment provided was an OLD movie that I think we've all seen a zillion times might have been brought in from the crew's home collection of VHS tapes, it was so old. The carpets had not been cleaned before we boarded and there were no magazines or newspapers available. Nor were there any blankets despite the freezing cold temp of the plane. I paid extra for first class and can't even imagine what the back of the plane looked like.

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bennett1 says: (2 months ago)

We made a mistake in booking our flights and called the 800# for customer service. We were told by a supervisor we could have the monies put in hold for when we flew United again, but when we called back the next day to have this completed, the supervisor on duty stated they could not do so and were not willing to assist us with this issue. I have never left a comment on a web-site, but will do so from here on when I receive such poor customer service. I wish I would have read the comments from other consumers who have dealt with United before we booked our flights.

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