direct tv Complaint

stevepalmer says: (9 months ago)

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They installed the "new" box on Saturday. It goes into Screen Saver mode after just a few minutes of no input, and each time I change channels the new channel scrambles for about 5 seconds. I called DTV a few minutes ago and the customer rep (Derek) gave a complicated explanation as to how that was normal. I requested that he write it in "file" so that if other problems continue it will be documented that I called and reported the issue. He said maybe in the future the scrambling issue might be corrected by DTV, but it's the price we pay for having more High Definition channels than the competition. I think he is full of it--I have another malfunctioning receiver and again they don't want to be bothered.

HateDirectv says: (9 months ago)

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I had the exact same problem with my receiver. The receivers stop working on purpose so that you have to get another receiver so that they can lock you into an additional contract. It is a rip off.

PresidentDon says: (9 months ago)

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April 7,08 had Direct TV installed, 3 weeks later, power glitch in home, 3 boxes died, and replaced. Then 2 or 3 times a day, programs interrupted and go in to Screen Saver mode. Complain, the hard drive receiver was the problem, changed that, still continued, paid only 50% of fee, and complained, more change of box, I recorded on Videotape at least 90% of these interuptions, and complained. In October company offered to give me a regular box with no Hard Drive, which I agreed tom if reduced cost of service. Did not get reduced price on next bill.
Got new simple box, but within a couple days, another one of their boxed the power supply just quit, and that was being fed AC from a 1 KW uniterrupted backup power supply, so no AC power glitches, in fact that power supply was feeding my computer at the exact time of failure and no glitches on the computer. I told Direct TV take equipment and shove it. They turned off service on Nov. 20th, but are still billing me, as tney claim, bad service or not, I must pay them for contract time.
I won't. I suggested we take this to court. Now the companion problem is this was a package deal with Verizon, who cancelled my unliminted Long Distance plan because of the Direct TV problem. There are two problems here, as Verizon UNLIMITED long distance is limited to 4000 minutes a month, that is not what I call UNLIMITED. So Verizon is trying to give me limited long distance, as punishment for not continuing with Direct TV. I fight back and I make sure I have evidence to WIN.