Toshiba America Inc Complaint
Rebate Problem - Rebate Denial Based on Address
Am having major prob with Toshiba mail in rebate thru ESend. Just purch new laptop via ShopNBC with $200 mail in rebate. Was not informed on restrictions of address rebate could be mailed to at time of purch. Fine print on rebate cert which only printed after online transaction went thru stated no PO boxes. I live in mobile home park and post office does not deliver mail there house to house. We have rural route boxes but they are not lockable and mail is regularly stolen from them. Got PO Box for that reason 10 years ago. Called ESend and several #'s re: supposed Toshiba cust serv. Have gotten diff answer from every person. First said OK to have both phys address and PO Box on rebate form, which is how I mailed it in, certified mail. This a.m. got call fom a very nasty cust relations mgr who would only ID himself as Jesse from West Coast. Said would not fill in rebate and why didn't I ask before ordering if rebate could go to a PO Box? (I rarely order online and never from a shopping channel). This person said it would make no difference if both addresses were on there and that I would not get my rebate. I said company was making fraudulent offers which did not apply to every customer and suggested if they insisted on a physical address that they Fed Ex my rebate check to my house (they used Fed Ex for the computer delivery). He flatly refused this and said it was my hard luck that that was the case. I also am looking for corp execs to call. Failing that, will go to 7 on Your Side, who settles issues for consumers publicly on TV, with damage to a company's image. From all the web sites I have researched trying to find a name in a corp office in this country and someone who speaks English and is not in a foreign country, I have noted that a CEO, Mark Simons, is talking about recession survival and customer loyalty. Surely, if they want loyal customers they must be responsive. This is not over for me yet by a long shot.
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