Westinghouse Complaint

Really, Really BAD Customer Service - Customer Service

vikigal's Picture Reviewed by vikigal
Please Improve 		0  

I purchased a Westinghouse LCM-19w4 in early Dec. 2007. I loved it until March when it quit working.

I contacted Westinghouse by email through the Westinghouse Digital website using another computer. I got no response for well over a week. The response told me to... More...





Comments - Consumers and Companies Connect by Commenting


almostbought says: (3 months ago)
0  
Jumpy, that's the stupidest thing a person could say in response to what this woman wrote about her experience. Why do people take it so personally when someone has to give a bad review? The fact of the matter is, I'm doing homework on buying a TV, and I find this post extremely helpful. I want nothing to do with a company who is going to treat its customers like this. Further, this is not the first complaint I've read that reported this exact same experience, only with an LCD TV.

vikigal says: (4 months ago)
+1  
On Sept. 11, 2008, I finally received a re-conditioned replacement monitor. The one I returned was NEW. However at this point I will accept it and pray it does not go out just to get this experience behind me. (I was using a borrowed monitor for 4 months.)
Never again will I buy a Westinghouse product.

vikigal says: (5 months ago)
0  
I do get on the internet and post happy experiences. In the past I have praised Amtrak, Charter customer service and other things. In fact when I purchased this monitor I posted several positive comments on a couple of different sites because it worked so beautifully with my Linux/Ubuntu system. I was lavish in my praise of this product in particular.
And, yes to have praised it only to be let down when it died followed by being betrayed by the customer service makes it worse.

It is now July 26, 2008, and Westinghouse has had my monitor since May 14, 2008, After making 9 phone calls and being promised 3 times to be called back by someone this is still no word on when I will get the replacement I was promised.

jumpy1546 says: (6 months ago)
-1  
It's likely that no matter what company you put in google search...you're going to get crappy reviews. Because happy people have no reason to get on the internet and complain.



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