Gems TV Complaint

Quality Issues - CERAMIC WATCH

sueinoregon's Picture Reviewed by sueinoregon
Complaint 		 0

I have purchased over $3,000.00 from Gems TV and returned nearly half due to poor quality.

Often gems have much lighter color and clarity than shown on TV, several have had very poor faceting. Most rings have skinny little wimpy bands that the presenters say are "average in metal weight" (3 grams) even though most rings in any other store are twice as big. The clasps on sterling earrings are flimsy and bend so easily that they will need to be replaced after minimal use. Every diamond has been milky in color, which you may not notice until you wear them into a jewelry store and compare.

My biggest disappointment were the diamond and ceramic mens watches I purchased for my husband and 2 sons for Christmas. The bands are WAY to small for all of them and we can't find anywhere to get extensions.

A ceramic watch I got for myself fell apart at a joint in the band, I sent it back for repair. They returned a "similar" watch 3 weeks later. I complained because the face of the watch was a different color than the one I sent for repair. I was told, "we don't repair anything here, we replace items if we have them in stock or we refund your money".

I say, buyer beware. Yes, you can get some nice items, but BE CAREFUL.

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