Gems TV Complaint

Purchase

nbreya's Picture Reviewed by nbreya
Complaint 		 0

They have terrible customer service. I made an order of 5 rings in one night and decided the next day that it was impulse buying and called them to cancel. They were not very helpful and said that my order had been processed and that it's on it's way. However, the representative whom i talked to said it'll take about 3 days before it finally leaves the warehouse. In short, I had to go through a rigorous process just to cancel and refund my order. To this day, now almost 3 weeks later, I have not gotten my refund. Not to mention they run your credit card several times to see if there are avaliable funds. With me, they had run it 6 times which cause my checking visa to bounce and got 6 overdraft fees of $35 each. I will never do business with them again.

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wowreally says: (4 months ago)
 0
Hey LADY! It is an auction. Maybe you should put your credit card away and change the channel. Reality Tv is big these days havent you heard? Im pretty sure the rep who you spoke with told you the processing time and you were too shopping happy to pay attention, then when you realized you didnt have enough money you wanted to cancel. In turn making other customers loose out on the item. Instead of getting mad because they couldnt cancel, why dont you get upset with yourself because your stupid butt couldnt help dialing their number. They didnt tell you to remember?




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