proflowers Complaint

Proflowers and Bill Me Later Stink - flowers

sfaslaw's Picture Reviewed by sfaslaw
Complaint
 0

Last December, I ordered flowers to be delivered to an elderly lady. The flowers were delivered on 12/14/07 and she died on 13/04/07. I learned of that on 12/18/07 and sent an e-mail to the company asking it where did the flowers go if the lady died. They said they would not charge me. Nearly 9 months later, I have been plagued by Bill Me Later that wants me to pay for the flowers. Pro flowers never contacted Bill me later to cancel that charge. The charge is now more than $400.00 due to "SERVICE CHARGES" entered by bill me later. ProFlowers has been contacted over and over again and they have done nothing

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profloweruser says: (6 months ago)
 0
Iam a user of proflowers. I have been very happy with them. I have sent flowers to my mom, dad, sister several times and havent had any problems at all. the flowers are always beautifull and lasting.. Make sure you contact them again and dispute the issue. they should be able to clear it up for you.

johnsloan says: (9 months ago)
 0
Pro flower is a Bait and switch SCAM……
If you been scammed by Pro Flower please read on…..
I was placing an order, from the pro flower web site.
I clicked on a link that showed a free birthday vase and free chocolates.
The picture even had a cloud inside of it that stated the free message.

As I proceeded with my purchase I have noticed that the site did NOT show the total cost and or fees associated with the purchase.
They seemed to be more interested in capturing your contact information and most importantly your credit card information, I was dumb struck by this, because this happened to me last year.

Last year I placed an order through Pro Flower, where the same thing happened, The ad said two dozen roses and color vase for 29.99. I thought that was a good price. So I clicked on the link from my email and was connected to the pro flower web site. I selected the item and proceeded to purchase, BUT they never showed how much the flowers really were going to cost me, They wanted me to put my credit card information, without realizing this I put my credit card information in thinking that its going to cost me like 39bucks with delivery.

After I entered my credit card number that is when I found out that I have to pay for everything, The color vase that was promised free is now extra $10, the flowers are now extra $5,99 the delivery is now $20.00. I have not seen another company other then priceline that you do not see the price of the actual ITEMS you are BUYING before you enter your CREDIT CARD INFORMATION…I ended up paying extra $35.00 because I already entered my information in to the site and did not want to deal with another site at the moment…

This Company is a PRO when it comes to PRO SCAMS…
AVOID AT ALL COST….

And they will send you hundreds of junk emails, WHY, and they keep your private information in file as I found this out the hard way. When I tried to order this time.

I will Never order from this site again, as I called for assistance the manager told me that he can’t do anything, he did not care that I am a returning customer and did not even bother to offer me any help. He put me on hold for 10 minutes and came back and stated where I accessed the link from, I told him email, He said can you give me that date of the email so I did, he is like can you click on the link and see the price, so I clicked on the link again, but this time I went to another page, He thought I will loose the other page, but I screen shot all of the pages leading to the scam because I opened a new screen to access my email, something about that manger did not sound so well, and I was right.

I will file a complaint with BBB, and also seek legal actions against ProFlower.com for false marketing.
If you have been scammed by pro flower please join in and file with BBB.

johnsloan says: (9 months ago)
 0
Pro flower is a Bait and switch SCAM……
If you been scammed by Pro Flower please read on…..
I was placing an order, from the pro flower web site.
I clicked on a link that showed a free birthday vase and free chocolates.
The picture even had a cloud inside of it that stated the free message.

As I proceeded with my purchase I have noticed that the site did NOT show the total cost and or fees associated with the purchase.
They seemed to be more interested in capturing your contact information and most importantly your credit card information, I was dumb struck by this, because this happened to me last year.

Last year I placed an order through Pro Flower, where the same thing happened, The ad said two dozen roses and color vase for 29.99. I thought that was a good price. So I clicked on the link from my email and was connected to the pro flower web site. I selected the item and proceeded to purchase, BUT they never showed how much the flowers really were going to cost me, They wanted me to put my credit card information, without realizing this I put my credit card information in thinking that its going to cost me like 39bucks with delivery.

After I entered my credit card number that is when I found out that I have to pay for everything, The color vase that was promised free is now extra $10, the flowers are now extra $5,99 the delivery is now $20.00. I have not seen another company other then priceline that you do not see the price of the actual ITEMS you are BUYING before you enter your CREDIT CARD INFORMATION…I ended up paying extra $35.00 because I already entered my information in to the site and did not want to deal with another site at the moment…

This Company is a PRO when it comes to PRO SCAMS…
AVOID AT ALL COST….

And they will send you hundreds of junk emails, WHY, and they keep your private information in file as I found this out the hard way. When I tried to order this time.

I will Never order from this site again, as I called for assistance the manager told me that he can’t do anything, he did not care that I am a returning customer and did not even bother to offer me any help. He put me on hold for 10 minutes and came back and stated where I accessed the link from, I told him email, He said can you give me that date of the email so I did, he is like can you click on the link and see the price, so I clicked on the link again, but this time I went to another page, He thought I will loose the other page, but I screen shot all of the pages leading to the scam because I opened a new screen to access my email, something about that manger did not sound so well, and I was right.

I will file a complaint with BBB, and also seek legal actions against ProFlower.com for false marketing.
If you have been scammed by pro flower please join in and file with BBB.

johnsloan says: (9 months ago)
 0
Pro flower is a Bait and switch SCAM……
If you been scammed by Pro Flower please read on…..
I was placing an order, from the pro flower web site.
I clicked on a link that showed a free birthday vase and free chocolates.
The picture even had a cloud inside of it that stated the free message.

As I proceeded with my purchase I have noticed that the site did NOT show the total cost and or fees associated with the purchase.
They seemed to be more interested in capturing your contact information and most importantly your credit card information, I was dumb struck by this, because this happened to me last year.

Last year I placed an order through Pro Flower, where the same thing happened, The ad said two dozen roses and color vase for 29.99. I thought that was a good price. So I clicked on the link from my email and was connected to the pro flower web site. I selected the item and proceeded to purchase, BUT they never showed how much the flowers really were going to cost me, They wanted me to put my credit card information, without realizing this I put my credit card information in thinking that its going to cost me like 39bucks with delivery.

After I entered my credit card number that is when I found out that I have to pay for everything, The color vase that was promised free is now extra $10, the flowers are now extra $5,99 the delivery is now $20.00. I have not seen another company other then priceline that you do not see the price of the actual ITEMS you are BUYING before you enter your CREDIT CARD INFORMATION…I ended up paying extra $35.00 because I already entered my information in to the site and did not want to deal with another site at the moment…

This Company is a PRO when it comes to PRO SCAMS…
AVOID AT ALL COST….

And they will send you hundreds of junk emails, WHY, and they keep your private information in file as I found this out the hard way. When I tried to order this time.

I will Never order from this site again, as I called for assistance the manager told me that he can’t do anything, he did not care that I am a returning customer and did not even bother to offer me any help. He put me on hold for 10 minutes and came back and stated where I accessed the link from, I told him email, He said can you give me that date of the email so I did, he is like can you click on the link and see the price, so I clicked on the link again, but this time I went to another page, He thought I will loose the other page, but I screen shot all of the pages leading to the scam because I opened a new screen to access my email, something about that manger did not sound so well, and I was right.

I will file a complaint with BBB, and also seek legal actions against ProFlower.com for false marketing.
If you have been scammed by pro flower please join in and file with BBB.

HFields says: (1 year ago)
 0
Hello,
I work for Bill Me Later and came across your posting. I would be happy to help follow up on this for you. Please feel free to contact me at your earliest convenience at: heather.fields@billmelater.com




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