007Toner Complaint

Product Quality Just As Bad As Service - Toner for HP 4650

Reviewed by SJRottier
Complaint

We have had nothing but appalling service from this business. We bought several toner cartridges from them for an HP 4650 LaserJet, and every single cartridge has been defective. The toner leaks and cause streaking on the majority of our printouts. The toner leaks so badly it has gotten into the printer itself, making toner show up everywhere - even in our paper tray. When we called for service or assistance, no one was able to help us. We left multiple messages (which were never returned), emailed and were unanswered, and were repeatedly hung up on by the staff. We were promised replacement cartridges for the defective black and magenta toners and never received anything. DO NOT BUY FROM 007Toner !!!!!

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SJRottier says: (9 months ago)

While I understand your comment, I can't help but be suspicious when our printer works wonderfully after the cartridges from 007Toner were replaced. Regardless, their service was horrendous.

drumbum says: (9 months ago)

Don't be to quick to blame your supplier! HP is at fault here, this is a known problem with both OEM and remanufactured cartrigdes. There is a fault in the printers programing (firmware) that cause these printrs to cycle longer and more often than they should. This destroys the cartridges. They are not defective toners, it is the printer!

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2 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: SJRottier
Company: 007Toner
Product: Toner for HP 4650
Date Added: 10 months ago

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007Toner Complaint