Crescent Processing company Complaint
Processing Fee Scam - credit card processing
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Reviewed by beckyann Complaint |
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Comments - Consumers and Companies Connect by Commenting
0 As far as I am concerned crescent reps are full of @$#%. They had me sign once yet sent me 4 peices of paper with what looked like my signature. One you could tell was not my signature. As for the person on the phone verifying the info I would have to say sure they verified everything the saleman lied about. Now how does that make it right. I was told they had recorded my conversation and when I asked to hear the conversation they suddenly could not find it and still have not produced it almost 2 months later.
0 Check BBB website... their D- rating says it all. If you are a rep for them, quit, you would do your potential customers a favor. We've had crescent less than a month and it has been nothing but issues and no resolution.
0 Check BBB website... their D- rating says it all. If you are a rep for them, quit, you would do your potential customers a favor. We've had crescent less than a month and it has been nothing but issues and no resolution.
0 I just had a rep came to my store and was talking about giving better rates, but did not give me anything in writing that those would be the rate and want all my information to fill out the application, so I told him that I can't give him those information to him until I can trust the company and also talk to my current company if they can give better rate then what crescent is offering. Well I did talk to my current murchent processor, they said they can match that offer only if they had in writing. Well after the meeting I told him I will call him back, and asked for a business card, and guess what he doesn't have one. I mean how can you not have business cards. I can't trust someone for giving my personal information. Thank god I read these reviews, now I feel like not going through this company.
0 This is interesting. I'm wondering how you had their equipment? No equipment gets mailed until there is a completed application, a confirmation call with the customer, and then equipment is mailed out via 2nd day air. The only way the activation fee was charged (and that's what the $60 is) was if the equipment was ACTIVATED.
0 i took there deal and agreed to the 1 time fee of 60.00 and there machine was to work with vonage system. had trouble for 4 months and they desideed to close out my account. they still charge me a corprate charge of 98.00 and will not refund the money or the other charges there rep didnt tell me
0 I met with these guys too. The sales guy gave me the pitch and then put his manager on the phone who went through everything again. I didn't switch but I will say that I have never experienced someone selling me something and then going through all of the salespoits a second time, just to make sure. That's one you don't see every day. When my current procesing contract is up, I will eep these guys in mind.
I concurr. I am a rep for crescent as well.Now,granted some sales reps out there will say anything to make a sale, however, every sale that is made in the field must be called in and double verified. How anyone could be charged anything without their knowledge doesn't make sense. Nothing is charged to anyone antil the equpt. is activated. So, the customer not only has to verify the terms of the sale at the time, but has to go through the phone set up with the activation dept. All these things happened and you still didn't know what was going on? I'm sorry for your experience, but your situation doesn't hold water.
0 To Selah from beckyann: I clearly told your rep I had only 10 minutes to meet, as I am a one-person office & was preparing for several days off, which was why I was in no position to take the time to (1) meet with him at length and (2)review our current plan & costs and make a commitment before I returned from my days off. Which is why he reassured me that there was ABSOLUTELY NO commitment in any of the process unless I were to open, activate & begin using the equipment. I took careful notes of EVERYTHING he said in this regard, & I still have the notes. They clearly state there is no fee of any kind if I do not change processors. The equipment box was at my office when I returned from my time off; I returned it without opening it, nor did I ever activate it. In my subsequent conversations with the rep, he expressed surprise that I had been charged $60, since I had not activated, but did not feel any obligation to pursue it further on my behalf. Certainly $60 is a cheap lesson overall to learn not to do any kind of business with Crescent Processing in the future.
0 Hi
Please DO NOT USE CRESCENT PROCESSING COMPANY for your business.
The rep came to my store he told me I will not be charge for anything if I cancel my services before a month is over. Since their services are not good; called them several times to asked them to send the computerized contract that I signed...but nothing...Today I called to cancel 2 weeks after I signed the contract and they are charging 495 dolars for cancelation.
DO NOT USED THEM...DO NOT EVEN TALK TO THEM
Please DO NOT USE CRESCENT PROCESSING COMPANY for your business.
The rep came to my store he told me I will not be charge for anything if I cancel my services before a month is over. Since their services are not good; called them several times to asked them to send the computerized contract that I signed...but nothing...Today I called to cancel 2 weeks after I signed the contract and they are charging 495 dolars for cancelation.
DO NOT USED THEM...DO NOT EVEN TALK TO THEM
0 Wow! I'm sorry to read about your bad experience. I'm actually a rep for Crescent myself. I've personally never experienced that from any of my clients. I don't know what can be done about the $60 bucks, and as a sales rep, those type of things really are out of our hands. Don't know if it helps, but I've worked for other processors and we're the only one that collects a processing fee after a committment. Typically the average processing/applications fees I've seen range from $100 - $150. They're also collected up front. The only time I've known for them to be waived is 1. out of desperation or 2. if you purchase equipment. If you buy equipment, the profit made far outweighs a measly $200 app fee. And last I knew, Crescent doesn't sell equipment. I know anytime you feel scammed it hurts, but really, if you don't get $60 bucks back I've seen and heard of much worse. Oh, you said you didn't want to commit to anything, but as a rep I know that we comfirm sales from our appointments and also have to submit a filled and signed application plus a voided check before we ever ship our equipment. If you were that unsure, why did ever let things get that far? Selah
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