Bank of America Diamond Bar Calif 1196 Grand ave Complaint

Pricing structure error - refinance mortgage

mistycorrea's Picture Reviewed by mistycorrea
Complaint 		 0

I jsut refinanced with Bank of America in Diamond Bar Calif. To make the story short they did not lock in my loan as promised. I did get a letter fromt he VPresident of the Bank that they would honor a certain rate and would make good on a .475 loan origination. They took 3 steps in retifiying this problem. First no credit then a partial credit then another credit and still to this day have not given the amound promised on a company letter head statement from the bank. I have received one call from the CEO of Bank of America and have not to this date received a call back. I have written to the BBB in hopes to retify this problem. MY loan went thru but at this point I cannot trust the word or work and will not do my banking there at this point. What happened to the the Consumer Relation and Customer Service for which I have knowledge and expierence in for the 20 years of my life. Hoping to get the credit I deserve. Still awaiting a call to correct this complant. My refinance took 6 whole months to complete. This is not what people want to do in trusting in their operations.

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