Bloomex Complaint

Poor service

LucyKukac's Picture Reviewed by LucyKukac
Complaint 		 0

I sent flowers for a funeral on Wednesday August 26th. The embarrassment I felt when I entered the funeral home and saw what Bloomex had sent. The family pointed this out to me and I wanted the floor to open up.I called Bloomex, but they could not have cared less and will not consider a refund because I did not have a picture of the arrangement. My advice to all is never to use this company. It cose me $84.00 for an arrangement and another $170 to send the family another sympthy arrangement

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TammyElizabeth says: (1 month ago)
 0
I completely understand. Please read my review. I had ordered a bouquet also for a funeral. I was told it could be delivered the same day (Sat) and would be there for the service Sunday. Sunday morning if I hadn't checked me e-mail I would not have known that they change the delivery date to Monday. Said it was ordered after the same day ordering time. This was not indicated when I ordered. In fact the represetative said she'd call the funeral home to ensure they were open Sat evening. No Flowers!!!! NO REFUND!!!! They want me to credit my next order!!! can you believe it?! The company is run with call centres. You can not contact a "Customer service department"- you're expected to leave a message and they'll have someone call!!!! It's an absolute pharse!!!!! Will never deal with this company again. I just hope consumers read reviews like ours so others won't get as ripped off as we have!




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