Poor experience traveling with...

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Poor experience traveling with Greyhound.

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I have written Greyhound Lines, Inc. P.O. Box 660362, Dallas Texas 75266 several customer complaint letters, in my letters I have explained that my seat on the bus was broken when I rode from Dallas, TX to El Paso, TX and my luggage was lost for 4 days. When I did receive my luggage my new pair of Nike Shox athletic shoes was missing. I have emailed, called and attempted to call several times repeatedly waiting on hold for over 30 minutes and have not been able to speak with a customer service representative.

Despite completing all the forms they required, I have not received a refund and my Nike Shox athletic shoes have never been returned. I was told I would need to give them my original claim ticket; unfortunately I can't because their staff at the terminal kept it and did not make a copy of it.

There customer service is horrible, and there responses and letters have been disappointing, looks like you pay a big price when you travel on the cheap.

By cntaur5 Please Improve

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