Sears Complaint

Poor customer service - Mattress and box springs

debsouth's Picture Reviewed by debsouth
Complaint 		 0

I recently purchased a bed from Sears and was told that we could change the delivery address when my daughter got her new apartment in York, PA. We contacted them 4 times to change the address and each time we were told that it was changed, even as recent as the night before when they called to give a delivery time. The bed was not delivered to the new address and when we called, they told us they still have the old address. After speaking with 7 different people at Sears, we were told to go to another store and buy and bed because they could not help us since the bed was already in the release mode. We were told we would have to buy another bed and it would be over a week until it was delivered with Sears. We were on the phone with them from 4:00 until 9:50 when they finally told us to go to another store. Very disappointed in Sears. Probably why they are not doing so well, because all they can say is sorry but there is nothing we can do for you. Won't be shopping there anymore. Was a regular customer who bought everything at Sears. Not anymore.

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