Westinghouse Complaint

Poor customer service - LTV-20V4 LCD TV

dhobs's Picture Reviewed by dhobs
Complaint 		 0

This review concerns a LCD tv model #LTV-20V4 that was purchased from a third party business over the internet. Afetr having the TV for less than a month it would not turn on. I contacted the company that i purchased it from and was told that it was under factory warranty and Westinghouse would handle it. This is when the trouble began. I called Westinghouse and gave them the information,no problem i was told and I would receive a RMA number via e-mail within a few days, it never came. After repeated calls and about two weeks I finally received a Return authorization number.I sent the TV to them, which i had to pay shipping. After a month, I am still trying to get my TV returned.The customer service is so poor it is hard to even describe,but, here are some highlights. Return calls never made, told it was out of warranty(which it is not),endless red tape,my God, it's a $200.00 TV not the Space Shuttle. I have dealt with lousy customer service before, but, Westinghouse takes it to a whole other level. My advice, STAY AWAY.The next step for me is a complaint with the Attorney General of my state. and then on to small claims court to resolve this. Yea, it may cost me some more time and money,but it will be worth it.

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TheTruth says: (11 months ago)
 0
The worst service ever. Shipped back TV for repair - our expense Sept.17,2008. December 11,2008 still no television and no hope. Calling fed ex since we insured it to declare stolen or lost. Maybe they can get it fixed. Rep said: "I see your TV buy there is nothing we can do". Bought at WalMart. Never Again!

MichelOC says: (12 months ago)
 0
You are so lucky. I spent 1 year waiting for RMA # from Westinghouse,(i bought TV on BestBuy-Montreal). I called hundred times and i never received answer, and the warranty has expired. This is the worst customer service that i've seen in my life (both Westinghouse &BestBuy).
In this moment i'm trying repair it. In my case i found as problem a capacitor C7 explode (Power supply circuit).

bacbrc says: (1 year ago)
 0
Did you ever get this resolved with Westinghouse. I am in the process of trying to get service on a TV, after reading your post I'm afraid to send it anywhere, I probably won't get it back!

dhobs says: (1 year ago)
 0
yea, well go buy one, and when it breaks see how funny you think it is then!

jumpy1546 says: (1 year ago)
 0
I think it's kinda funny that there are three complaints listed here...and MILLIONS of Westinghouse televisions sold a year.




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